One of our main focuses in this highly competitive industry is ‘customer service’ and how we as an agency deliver our services to our clients and customers in the wider community. We are in the ‘people’ business and therefore we hire the right people with qualities such as common sense, who are proactive, have a high level of communication skills and are able to empathize with current and potential clients and customers. Our staff attend professional seminars and training together with ongoing ‘in-house’ coaching which is a priority. We also e … read on